Refund policy

Thank you for shopping at Prapatti Props. We take pride in the products we provide, and your satisfaction is our top priority!

Unused items, purchased directly from Prapatti Props, may be returned for an exchange or refund within 30 days of shipment. (Sorry, we cannot refund shipping and handling charges from your initial order, or return charges to our warehouse.) Items purchased from a reseller, studio, or online must be returned to the place of purchase for a refund or exchange.

 

RETURN ELIGIBILITY

• Item was purchased directly from Prapatti Props.
• Item is unused, and in the same condition that it was received.
• Proof of Purchase must be provided
• Any returns received outside of our 30 Day Return Policy will be subject to an additional handling fee

 

EXCEPTIONS

We cannot accept the following items for return:

• Special orders or customized products
• Damaged items
• ALL SALES FINAL ON CLEARANCE OR SALE ITEMS

 

HOW TO PROCESS A RETURN/EXCHANGE

• Be sure your item fits our standards for return eligibility (listed above)
• Contact a Prapatti at support@prapattiprops.com to obtain a return authorization.
• Include your purchase receipt inside of your package.

 

US Postal:
Prapatti, LLC
PO Box 19110
Avon, CO 81620

UPS/FedEx
Prapatti, LLC
1050 Wildwood Road C5
Avon, CO 81620